Returns

We want our customers to be happy with everything they buy from us. So we are more than happy to accept a return on most of the goods purchased from us in exchange for a refund.

If your return is due to an issue or a damaged item, we will need extra information to be able to help. Please visit our damaged items page and follow the process outlined to report the issue.

Need To Report A Damaged Item?

For returns that do not contain damaged items please see below.

Items Exempt from our Returns Policy

Perishable Products (Balloon in a Box, Helium Filled Balloons & Food)

Certain items, which are perishable (including but not limited to inflated balloons, food and plants), personalised or bespoke products cannot be returned unless they are faulty or damaged.

Find out how to make us aware of a fault or damage to an item on our damaged items page.

In the rare event that you receive an order that has been personalised incorrectly please contact us with images to demonstrate the issue.

We personalise your product using the exact personalised message, design or logo that you send to us. Please note, we cannot personalisate with emojis.

Please ensure you check these carefully for any errors or mistakes before confirming an order. Once we prepare an order we are not able to amend the item without a new order being required.

We are unable to accept responsibility or issue a refund where an issue arises that is as a result of our customer confirming incorrectly spelt words or a mistake on a logo. In this circumstance no refund will be given.

Our Returns Process

For returnable items, please notify us of your wish to return your order by using the contact form below or by email within 14 days of the order being delivered.

Items sent back to us without first requesting a return will not be accepted.

Once you have notified us of your intention to return the items. You have 14 days to return the items. Please ensure you obtain a proof of postage and tracking number for your peace of mind.

Please ensure that you include your delivery note in the order. Alternatively, include your name and order number. We need this to be able to process your return. Failure to include this information with the returnd items will result in a delay/may prevent us being able to process your return in a timely manner.

Once we receive your return we will check the returned items. Provided that the items returned are not perishable items, they are returned in their original product packaging in a resalable condition, we will refund you the cost of the products ordered.

The address to send your return to is:
Party Save Smile Returns, Unit 16 The Courtyard, Stenson Road, Coalville, Leicestershire, LE67 4JP.

We aim to issue a refund within 5 working days of your return being received by us.

Returns sent outside of our 14 day return window will be considered at our discretion.

If you have any questions regarding a return please contact us using the form below or by email.

The delivery timescales advised for each delivery service are estimated and not 100% guaranteed.

There are circumstances that can arise that mean a delivery cannot be completed on-time. We cannot accept responsibility for late deliveries that arise as a result of external factors, examples include bad weather, peak periods, strikes and severe localised congestion. These circumstances are very rare and refunds will not be issued for late deliveries caused by these reasons.

Delivery timeframes are set out and controlled by the courier you choose
to transport your order. Delivery timescales are not something we have control over.

Your chosen courier will provide delivery updates by text/email once your order is despatched.

There may be times that we need to change your order to be shipped by a different courier or service with a faster or the same delivery expectation and by ordering with us you consent to this.

We require all complaints to be made to us in writing, either using via the contact form above or by email.

We aim to respond to all complaints within 24 business hours - we are open Monday - Friday.

We are always looking for constructive feedback so that we can understand our customers changing needs and improve the ways we meet them.