Delivery Information

UK Delivery

Delivery Address

Please ensure you check the delivery address that you enter at checkout thoroughly, please ensure you include a House Name/Number, Road, Town and Postal Code. We cannot be held responsible for items that are not delivered or arrive late as a result of an issue with the address you confirm on an order. If you make a mistake on the order, please notify us of this immediately - if your order has not already been shipped we will be able to update these details.

Items Required On or By a Certain Date

If you require your order by or on a certain date, this can only be guaranteed for UK orders by selecting a Guaranteed Nnext Working Day delivery service. You may wish to place your order well in advance of an occasion but still have the items scheduled to arrive on a specific date, we can accomodate this. Please ensure you choose the date of your event using the calendar at the checkout and select a Guaranteed Next Working Day delivery service during the checkout process. Our team will then schedule your order to arrive on this date by shipping the order the day before your required date. Please remember, if this date is a Saturday to ensure you choose a guaranteed Saturday delivery service.

Despatch Time

We ship all orders placed before 3pm Greenwich Mean Time (GMT), except for those containing Inflated Balloons, the same working day* (Monday-Friday). Orders placed after 3pm GMT will be despatched next working day*.

Orders Containing Inflated Balloons

Order that contain inflated balloons, are able to be despatched same working day, or can be ordered in advance, with despatch being scheduled for delivery at a later date. At checkout you will be asked to choose an event date and select a suitable delivery method. The event date is used together with estimated delivery timescale provided by the courier for the delivery service you choose to schedule the despatch date of Inflated Balloon orders.If you require your balloons to arrive before your event i.e the day before, please choose this date as the event date.

If you require the Inflated Balloons to be delivered on a specific date, please ensure you select a Guaranteed delivery option. Only orders made with a Guaranteed Delivery service as the delivery method will ensure that your balloons are delivered on your chosen date. We also have a range of delivery options that will state 'Like to arrive on time', for these delivery methods, the courier offers an estimated delivery time that is on or before your event date. Whilst these estimated delivery services are very accurate on the whole, it is important to remember that these delivery methods only offer an estimated delivery window and are not Guaranteed Delivery services.

Working Days*

Working days are defined as weekdays, Monday-Friday and do not include Saturday or Sunday, or Bank Holidays. Unfortunately our couriers DO NOT operate on Bank Holidays and orders placed for Next Day Delivery will therefore be delivered on the Next Working Day where the Next Day falls on a Bank Holiday.

Where a Saturday delivery is required or an order is placed after 3pm on a Thursday and required for the next available delivery day (Saturday), it is the responsibility of our customer to select a Saturday Delivery service when placing their order, which will guarantee a Saturday delivery.

All delivery estimates are for addresses on the UK Mainland and are advised as a guide only. Delivery estimates are checked regularly with our courier. Deliveries to remote parts of the country such as offshore Islands and the Scottish Highlands may take extra time, an extra day is typical.

Choosing a Delivery Service

Choosing the right delivery service for your needs is vital to ensure you receive the items you need for your event. We offer a selection of different delivery services to suit everyones needs including Saturday Delivery, Next Working Day and Free Delivery options. If you require any assistance in choosing the right delivery method for your requirement, please contact our team before​ placing your order.

 

Click and Collect

We are please to offer a local Click and Collect service from our Coalville Party Warehouse. We are located just off of the A512 and minutes from the M1! With free parking available on site right outside of the the door. Ideal for customers from Leicester, Derby, Nottingham and even Birmingham, if you are nearby or passing through, you can place your order online and collect it at a time convenient to you.

Please simply select the Collection from LE67 delivery option at checkout. You will receive a notification stating your order has been despatched which is to confirm the item is ready to collect. For more information about when you can collect your Click and Collect order please click here.

 

UK Delivery Services - Including Channel Islands, Scottish Highlands & Isle of Man

Delivery Method Price Estimated Delivery Time* Delivery Date Guaranteed? Tracking Offered?
Standard Delivery (Royal Mail) £1.99 3-5 working days No No
Royal Mail Tracked 48 £2.95 2-3 Working Days No Yes
Royal Mail Tracked 24 £4.95 1 Working Day No Yes
DPD Next Working Day Delivery** £9.95 1 Working Day No Yes
DPD Next Working Day Pre 12noon** £13.95 1 Working Day No Yes
Royal Mail Special Delivery Pre 1pm** £9.50 1 Working Day Yes Yes
Royal Mail Special Delivery Pre 9am** £25.00 1 Working Day Yes Yes

 

Delivery Method Price Estimated Delivery Time* Delivery Date Guaranteed? Tracking Offered?
DPD Saturday Delivery** £13.95 Saturday Delivery Only No Yes
DPD Saturday Delivery Pre 12noon** £17.95 Saturday Delivery Only No Yes
Saturday Royal Mail Special Delivery Pre 1pm** £14.95 Saturday Delivery Only Yes Yes
Saturday Royal Mail Special Delivery Pre 9am** £30.00 Saturday Delivery Only Yes Yes

 

**Service not available to the Channel Islands, Scottish Highlands and Isle of Man.

International Delivery - Destinations Outside of the UK

We are more than happy to ship items to our customers overseas.

Please See Our International Rate Table for Delivery Prices. If you do not see your country on the list of destinations at checkout, please contact us for a delivery price before placing your order.

Zone Country Price Estimated Delivery Time
1 Belgium, France, Germany, Greece, Republic of Ireland, Netherlands, Portugal, Spain £7.99 3-7 working days*
2 Austria, Denmark, Italy, Malta, Poland, Sweden, £9.99 3-7 working days*
3 Europe - all countries not listed above £9.99 5-15 working days*
4 Bahrain, Hong Kong, Kuwait, Oman, Qatar, UAE, £11.99 3-7 working days*
5 Lebanon, Saudi Arabia, Singapore £13.99 3-7 working days*
6 Australia, Brazil, Canada, Malaysia, New Zealand, USA £15.99 3-10 working days*
7 Rest of the World** £15.99 5-15 working days*

*Working Days are considered to be Monday-Friday and do not include Saturday or Sunday. Saturday and Sunday delivery is available, but will be subject to the couriers surcharge for this service. The delivery timeframe estimates are for addresses on the Mainland only and are advised as a guide only. These are checked regularly with our courier and are under normal circumstances very accurate. Deliveries to remote parts of a country such as offshore Islands may take more time, an extra day is typical.

***We may need to contact some Rest of the World Customers to adjust the delivery costs on a case by case basis to some locations based on item weight.

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