Please ensure you check the delivery address that you enter at checkout thoroughly, please ensure you include a House Name/Number, Road, Town and Postal Code. We cannot be held responsible for items that are not delivered or arrive late as a result of an issue with the address you confirm on an order. If you make a mistake on the order, please notify us of this immediately - if your order has not already been shipped we will be able to update these details.
Items Required On or By a Certain Date
If you require your order by or on a certain date, this can only be guaranteed for UK orders by selecting a guaranteed next working day delivery service. You may wish to place your order well in advance of an occasion but still have the items scheduled to arrive on a specific date, we can accomodate this. Please ensure you select a guaranteed next working day delivery service and state the date the items are to be delivered on in the Order/Balloon Instructions box in the first page of the checkout process. Our team will then schedule your order to arrive on this date by shipping the order the day before your required date. Please remember, if this date is a Saturday to ensure you choose a guaranteed Saturday delivery service.
We ship all orders same working day* up until 3pm Greenwich Mean Time. Orders placed after 3pm will be despatched next working day*.
Working days are defined as weekdays, Monday-Friday and do not include Saturday or Sunday, or Bank Holidays. Unfortunately our couriers DO NOT operate on Bank Holidays and orders placed for Next Day Delivery will therefore be delivered on the Next Working Day where the Next Day falls on a Bank Holiday.
Where a Saturday delivery is required or an order is placed after 3pm on a Thursday and required for the next available delivery day, it is the responsibility of our customer to select a Saturday Delivery service when placing their order, which will guarantee a Saturday delivery.
All delivery estimates are for addresses on the UK Mainland and are advised as a guide only. Delivery estimates are checked regularly with our courier. Deliveries to remote parts of the country such as offshore Islands and the Scottish Highlands may take extra time, an extra day is typical.
Choosing a Delivery Service
Choosing the right delivery service for your needs is vital to ensure you receive the items you need for your event. We offer a selection of different delivery services to suit everyones needs including Saturday Delivery, Next Working Day and Free Delivery options.
Click and Collect
We are please to offer a local Click and Collect service from our Coalville Party Warehouse. We are located just off of the A512 and minutes from the M1! With free parking available on site right outside of the the door. Ideal for customers from Leicester, Derby, Nottingham and even Birmingham, if you are nearby or passing through, you can place your order online and collect it at a time convenient to you. Please simply select the Click and Collect - Coalville delivery option at checkout. You will receive a notification stating your order has been despatched which is to confirm the item is ready to collect. For more information about when you can collect your Click and Collect order please click here.
UK Delivery Services - Including Channel Islands, Scottish Highlands & Isle of Man
|Delivery Method||Price||Estimated Delivery Time*||Delivery Date Guaranteed?||Tracking Offered?|
|Standard Delivery (Royal Mail)||£1.99||2-5 working days||No||No|
|Royal Mail Tracked 48||£2.95||2-3 Working Days||No||Yes|
|Royal Mail 1st Class Delivery||£3.95||1-2 Working Days||No||No|
|Royal Mail Tracked 24||£4.95||1 Working Day||No||Yes|
|DPD Next Working Day Delivery**||£8.95||1 Working Day||Yes||Yes|
|Royal Mail Special Delivery Pre 1pm**||£9.50||1 Working Day||Yes||Yes|
|Royal Mail Special Delivery Pre 9am**||£25.00||1 Working Day||Yes||Yes|
|Saturday Royal Mail Special Delivery Pre 1pm**||£12.95||Saturday Guaranteed||Yes||Yes|
|Saturday Royal Mail Special Delivery Pre 9am**||£30.00||Saturday Guaranteed||Yes||Yes|
**Service not available to the Channel Islands, Scottish Highlands and Isle of Man.
International Delivery - Destinations Outside of the UK
We are more than happy to ship items to our customers overseas.
Please See Our International Rate Table for Delivery Prices. If you do not see your country on the list of destinations at checkout, please contact us for a delivery price before placing your order.
|Zone||Country||Price||Estimated Delivery Time|
|1||Belgium, France, Germany, Greece, Republic of Ireland, Netherlands, Portugal, Spain||£7.99||3-7 working days*|
|2||Austria, Denmark, Italy, Malta, Poland, Sweden,||£9.99||3-7 working days*|
|3||Europe - all countries not listed above||£9.99||5-15 working days*|
|4||Bahrain, Hong Kong, Kuwait, Oman, Qatar, UAE,||£11.99||3-7 working days*|
|5||Lebanon, Saudi Arabia, Singapore||£13.99||3-7 working days*|
|6||Australia, Brazil, Canada, Malaysia, New Zealand, USA||£15.99||3-10 working days*|
|7||Rest of the World**||£15.99||5-15 working days*|
*Working Days are considered to be Monday-Friday and do not include Saturday or Sunday. Saturday and Sunday delivery is available, but will be subject to the couriers surcharge for this service. The delivery timeframe estimates are for addresses on the Mainland only and are advised as a guide only. These are checked regularly with our courier and are under normal circumstances very accurate. Deliveries to remote parts of a country such as offshore Islands may take more time, an extra day is typical.
***We may need to contact some Rest of the World Customers to adjust the delivery costs on a case by case basis to some locations based on item weight.